Support
We're here to help with account, encryption, calls, subscriptions, and technical issues.
✉️ Email Support
Primary contact for all inquiries:
Please include your username, iOS version, and a description of the issue. Screenshots help when reporting UI bugs.
🔐 Privacy & Legal
Frequently Asked Questions
I can't decrypt a message
Tap the encrypted bubble and complete Face ID / Touch ID / passcode when prompted. Both users must be in the same private chat room (keys are derived from the room ID). If decryption fails, ask the sender to resend.
Incoming calls don't connect
Allow Microphone access and ensure notifications / VoIP are enabled. Answer from the system CallKit banner or the in-app Accept button (both route through CallKit). Keep the app updated and stay on a stable network.
I'm not receiving notifications
Profile → Notification Settings → enable notifications. Also check iOS Settings → WhishperLock → Notifications. Notifications are suppressed while you are viewing that chat room.
Subscription / trial issues
Profile → Manage Subscription, or use Restore Purchases on the paywall. For billing disputes, contact Apple Support. Subscription management: Settings → Apple ID → Subscriptions.
How do I delete my account?
Profile → Delete Account. This permanently removes your profile, messages, friends, and notification records. Apple Sign-In users confirm via Apple; email users enter their password.
Report abuse or security issues
Email aaronyang470128@hotmail.com with details. Do not share your password or encryption keys.
System Requirements
- iOS 16.0 or later
- iPhone or iPad
- Internet connection (Wi‑Fi or cellular)
- Face ID / Touch ID recommended for decrypting messages